Warranties and Right to Withdrawal
We firmly offer only high quality products, selected among the best speciality of Italy.
All the products on viverelatoscana.it are guaranteed for any defect or vice; they shall be reported by e-mail to our customer service within 10 days from the delivery.
It shall be our responsibility, at our discretion, to replace the product with another one which is equivalent, by refunding the paid consideration, the hard way.
All the customers can exercise the right of withdrawal without any fine, as determined by the Article no. 5 of the Italian Legislative Decree 22nd May 1999 no. 185, prior an e-mail within 10 days from the receiving of the goods.
The right of withdrawal can be applied only for the return of intact goods; it cannot be applied for those products that, due to their nature, cannot be returned.
The returned products shall be sent within 30 (thirty) days from the delivery date.
After having accessed the above written terms, “Vivere la Toscana” shall refund the amount paid, after having deducted the shipping costs, within 30 (thirty) days from the notice to exercise the right of withdrawal.
Download the Cancellation Form for your Returns.
Breaking and Tampering
In case of breaking and tampering of the parcel, we invite You to refuse the withdrawal of goods. “Vivere la Toscana” will replace the products and deliver them again, the hard way.
For any problem, you can contact our Customer Service firstname.lastname@example.org or you can call us +39 3934606293.